Privacy Policy

Effective Date: 01/08/2025
Last Updated: 01/08/2025

Cyber Protection UK Ltd also trading as Security Awareness Agency & UK Phone Pouches (“we”, “our”, “us”), is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our websites, request a quote, or enquire about our products and services.

1. Who We Are

Cyber Protection UK Ltd
Trading as: Cyber Protection UK Ltd, Security Awareness Agency & UK Phone Pouches
Company Number: 16345515
Registered Address: Grove House, Lutyens Close, Basingstoke, RG24 8AG
Email: support@cyberprotectionuk.com
Phone: 01256436436

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect the following information when you submit an enquiry, request a quote, or interact with our websites:

• Name and job title
• Organisation name
• Email address
• Phone number
• Any other information you provide in your message

We may also collect technical information automatically, such as:

• IP address
• Browser type and version
• Pages visited and time spent on the website
• Cookies and tracking data (see Section 7)

3. How We Use Your Information

We process your personal data for the following purposes:

• To respond to your enquiries and provide quotes
• To send you information about our products and services
• To improve our websites, products, and customer experience
• To comply with legal and regulatory obligations
• To send you marketing communications only if you have opted in or where we have a legitimate business interest

4. Our Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following legal bases:

• Legitimate Interest — to run our business and respond to enquiries
• Consent — where you have opted in to receive marketing emails
• Legal Obligation — where processing is required to comply with the law
• Contractual Necessity — where we need to process your data to provide a requested service or quote

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to secure your personal data and prevent unauthorised access, alteration, or disclosure.

Your data is stored on secure systems, and any third-party processors we use are required to comply with UK GDPR.

6. Sharing Your Information

We do not sell or trade your personal information.

We may share your data with:

• Trusted third-party service providers (e.g. email platforms, CRM systems, analytics providers)
• Our professional advisers (e.g. accountants, solicitors)
• Regulators or authorities where required by law

Any third parties we engage must comply with data protection laws and only process your data under our instructions.

7. Cookies and Tracking

Our websites may use cookies and similar technologies to:

• Improve website performance
• Understand how visitors use the sites
• Deliver relevant advertising and marketing campaigns

You can control cookies through your browser settings. For more details, see our Cookie Policy below.

8. How Long We Keep Your Information

We keep personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

After this period, we securely delete or anonymise your data.

9. Your Rights

Under UK GDPR, you have the following rights:

• Access — Request a copy of the data we hold about you
• Rectification — Correct any inaccurate or incomplete data
• Erasure — Request deletion of your personal data (“right to be forgotten”)
• Restriction — Ask us to limit how we process your data
• Portability — Request your data in a machine-readable format
• Objection — Object to processing based on legitimate interests or direct marketing

To exercise any of these rights, please contact us at [Insert Contact Email].

10. Marketing Communications

We will only send you marketing communications where:

• You have given your consent, or
• We have a legitimate business interest based on your enquiry

You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

11. Third-Party Links

Our websites may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites and encourage you to review their policies.

12. Changes to This Privacy Policy

We may update this policy from time to time. Any significant changes will be posted on this page, and where appropriate, you will be notified by email.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: support@cyberprotectionuk.com
Phone: 01256436436
Post: Cyber Protection UK Ltd
Grove House, Lutyens Close, Basingstoke, RG24 8AG

Cookie Policy

This Cookie Policy explains how our websites use cookies and similar technologies. By continuing to use our websites, you agree to the placement of cookies on your device as described below.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, improve functionality, and provide information to site owners.

Types of Cookies We Use

• Essential Cookies — Required for the basic operation of our websites, including security, navigation, and form submissions. Without these cookies, our websites may not function properly.
• Performance and Analytics Cookies — We use Google Analytics 4 (GA4) to understand how visitors use our websites, measure performance, and improve content. These cookies collect anonymised information such as pages visited, time spent on the site, and technical details about your device and browser.
• Functionality Cookies — Used by our content management system (Joomla) and extensions such as RSForms and SP Page Builder to remember your preferences and improve your experience when interacting with forms and page content.
• Live Chat Cookies — Our live chat service provided by OnWebChat uses cookies to enable real-time support, remember your chat history during a session, and improve customer service interactions.

Third-Party Cookies

Some cookies may be set by third-party providers (such as Google and OnWebChat) to deliver analytics, communication, or service features. We do not control these cookies directly, and you should check the relevant third-party websites for their cookie policies.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• Block all cookies
• Delete existing cookies
• Set preferences for certain websites

Please note that disabling some cookies may affect the functionality and performance of our websites.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time. Any updates will be posted on this page with a revised effective date.